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Shipping Policy

Melanated Concepts LLC Shipping Policy

Effective Date:October 13, 2020

 

Welcome to Melanated Concepts LLC! We are committed to providing you with high-quality products and an exceptional shopping experience. Please review our shipping policy below before making a purchase.

 

Processing & Shipping Times

  • Orders are processed within 3-5 business days (excluding weekends and holidays).

  • Once processed, shipping times vary depending on the carrier and destination. Typical delivery time is 5-15 business days within the U.S. International shipping times may vary.

  • You will receive a confirmation email with tracking information once your order has shipped.

 

Shipping Carriers & Methods

  • We utilize third-party shipping carriers (e.g., USPS, UPS, FedEx, DHL) to ensure timely delivery.

  • Shipping rates and options are calculated at checkout based on your location and the weight of your order.

  • We are not responsible for carrier delays, lost, stolen, or damaged packages once they have been shipped.

 

Shipping Fees & Free Shipping

  • Shipping costs are calculated at checkout.

  • Free shipping may be available for select promotions and order minimums. Any free shipping offers will be detailed on our website.

 

International Shipping

  • We offer international shipping; however, customers are responsible for any customs fees, duties, or taxes imposed by their country.

  • Delivery times may vary depending on customs processing times.

 

Incorrect Shipping Address

  • Please double-check your shipping address before placing an order.

  • If an incorrect address is provided, we are not responsible for lost packages.

  • If an order is returned due to an incorrect address, the customer will be responsible for any additional shipping fees.

 

Returns & Exchanges

  • Custom items are final sale and cannot be returned or exchanged.

  • Non-custom items may be eligible for returns or exchanges. Please refer to our Return Policy for more details.

 

Lost or Stolen Packages

  • We are not responsible for lost or stolen packages after they have been marked as delivered by the carrier.

  • If your package is lost or stolen, please contact the carrier directly to file a claim.

 

By placing an order with Melanated Concepts LLC, you acknowledge and agree to the terms outlined in this shipping policy.

For any questions or concerns, please contact us at: MelanatedConcepts@gmail.com.

 

Thank you for supporting Melanated Concepts LLC!

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