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Refund Policy

Thank you for shopping at Melanated Concepts LLC. We strive to provide you with the best online shopping experience. If for any reason you are not fully satisfied with your purchase, please review our refund policy below.

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1. Eligibility for Refunds

We offer refunds on select items purchased from Melanated Concepts LLC. To be eligible for a refund, the following conditions must be met:

  • The item must be in its original, unused condition with all tags, packaging, and labels intact.

  • Refund requests must be made within 30 days of the delivery date.

  • The item must not be a final sale product (e.g., sale items, clearance items, or custom-made items).

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2. Non-Refundable Items

The following items are non-refundable:

  • Health and beauty products (for hygiene and safety reasons)

  • Gift cards

  • Sale or clearance items

  • Custom or personalized items

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3. Refund Process

To request a refund, please follow these steps:

  1. Contact Us: Email us at support@melanatedconcepts.com or call us at (214) 713-5306 with your order number and the reason for your refund request.

  2. Return the Item: If your refund request is approved, you will be given instructions to return the product to our return center at: Melanated Concepts LLC
    10389 Wood Heights Drive,
    Dallas, TX, 75243

  3. Inspection & Approval: Once we receive the item, we will inspect it to ensure it meets the refund eligibility criteria. We will notify you if the refund is approved or rejected.

  4. Refund Issuance: If your refund is approved, we will process the refund to your original payment method. Please allow 5-7 business days for the refund to appear in your account.

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4. Shipping Fees

Shipping fees are non-refundable. If you receive a defective or damaged item, we will cover the return shipping costs. In all other cases, customers are responsible for return shipping costs.

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5. Exchanges

If you would like to exchange an item for a different size or color, please contact us at support@melanatedconcepts.com for instructions. Exchanges are subject to availability. Customized items will not be exchanged. 

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6. Defective or Damaged Items

If you receive a defective or damaged product, please contact us within 7 days of receipt. We will provide you with a prepaid shipping label to return the item, and a full refund or exchange will be offered.

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7. Contact Information

For further assistance or inquiries, please contact us at:

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